Question 1

What hair LA' Ive used ?

Accepted Answer

LA' Ive uses only 100% human hair of the highest quality. For this purpose, the hairs are individually sorted and carefully woven into the joints by hand.

Question 2

How do I find the right color ?

Accepted Answer

The product photos are very close to the real color shade. In addition, the color level as well as color shade is mentioned in the product description. You are also welcome to order our trial strands for color matching. We are also happy to advise on the basis of photos. Important here are photos in good quality and different exposure (daylight / artificial light) necessary.

Question 3

Can I style LA' Ive extensions ?

Accepted Answer

Since LA 'Ive hair is 100% human hair, they can also be styled with a straightener or curling iron.

Important: Never over 180°C, otherwise extensions, as well as own hair can be irreparably damaged.

Question 4

Can I reuse the hair ?

Accepted Answer

Since we only use premium quality for LA' Ive, the tapes can be raised several times with good care. You can find new glue to put up the tapes in the store.

Question 5

What is the best way to care for my LA' Ive Tapes ?

Accepted Answer

The adhesive can become loose if the wrong care products are used. Therefore, only use care products without silicone, oil or alcohol. Care oil in the lower tips can be used if there is enough distance to the joint. You can find more detailed information in our care instructions.

Question 6

Can I wear a braid with LA' Ive Tapes ?

Accepted Answer

Yes, thanks to our almost invisible joints can be made braid.

Question 7

Can I comb my hair normally with LA' Ive Tapes ?

Accepted Answer

Yes, but please only with special extension brushes.

Question 8

Klarna Invoice: Why can't I use my desired payment method ?

Accepted Answer

Link to Klarna customer service.

Question 9

Is the hair Single Drawn or Double Drawn ?

Accepted Answer

Since our extensions are for fine hair, we offer the invisible tapes in Single Drawn quality. Due to the Single Drawn quality, the tapes fit perfectly to the natural hair. A Double Drawn quality is not optimal for fine hair, especially since with woven tapes only a certain number of hairs can be firmly woven in, so that they hold tightly in the tape band.

(Single Drawn = Natural Tips / Double Drawn = Full Tips).

Question 10

How to use the tapes ? Can I put them in myself ?

Accepted Answer

In principle, we always recommend the professional training at the hairdresser, because he has the necessary technical competence and ability and can also additionally adjust the tapes with a cut. (It is not for nothing a profession with 3 years of apprenticeship including further training for the incorporation of extensions). However, there are also many female customers who insert the hair themselves, so in principle, the incorporation of the hair at home / themselves is also possible.

Question 11

How long can I wear my LA' Ive extensions ?

Accepted Answer

The tapes should be put back up after 6-10 weeks (depending on the thickness of the natural hair).

Question 12

How long does the shipping take ?

Accepted Answer

Delivery of the goods in the domestic market (Germany) within 1-3 days

Delivery of the goods in the EU within 2-5 days

Question 13

Who bears the costs for the return ?

Accepted Answer

The costs for the return are to be borne by the customer.

Question 14

Did you receive my return package ?

Accepted Answer

Please allow up to 5 business days for your package to reach us. You can see whether your return has been received by us by looking at your tracking number. The processing can take up to 14 days. When it is processed, you will receive an email.

Question 15

When will I receive the refund ?

Accepted Answer

After processing the return, you will receive a refund via the same payment method from which you paid. Once we have processed the payment, you will receive a confirmation email.

Question 16

How to return items !

Accepted Answer

Please register your return via your customer account. Alternatively, you can also send us an email to info@la-ive.de with the exact items. We will then inform you of the return address.

The return can be dropped off at a post office near you. Please send the goods by package (insured including tracking number).

Question 17

You want to return something ?

Accepted Answer

You can return your order to us within 14 days from the date of invoice.

Question 18

Hinweis für Retouren aus der Schweiz

Accepted Answer

Bitte melde deine Retoure vor dem Versand bei uns an. Da Rücksendungen aus der Schweiz nach Deutschland zollrechtlich abgefertigt werden müssen, sollten Pakete nicht ohne vorherige Abstimmung an uns zurückgesendet werden.

Nach deiner Retourenanmeldung erhältst du von uns die benötigten Informationen und Unterlagen für die Rücksendung. So können wir sicherstellen, dass deine Sendung korrekt als Kundenretoure / Rückware deklariert wird und unnötige Verzögerungen beim Zoll vermieden werden.

Bitte halte hierfür deine Bestellnummer bereit.

Question 19

You want to exchange an item ?

Accepted Answer

Currently we do not offer an exchange service. Please place a new order and return the other item to us.

Question 20

Digital Products ?

Accepted Answer

Since digital products are non-physical goods, there is no right of withdrawal according to Section 356 Paragraph 5 of the German Civil Code (BGB).

FAQ