FAQ
FAQ
LA' Ive uses only 100% human hair of the highest quality. For this purpose, the hairs are individually sorted and carefully woven into the joints by hand.
The product photos are very close to the real color shade. In addition, the color level as well as color shade is mentioned in the product description. You are also welcome to order our trial strands for color matching. We are also happy to advise on the basis of photos. Important here are photos in good quality and different exposure (daylight / artificial light) necessary.
Since LA 'Ive hair is 100% human hair, they can also be styled with a straightener or curling iron.
Important: Never over 180°C, otherwise extensions, as well as own hair can be irreparably damaged.
Important: Never over 180°C, otherwise extensions, as well as own hair can be irreparably damaged.
Since we only use premium quality for LA' Ive, the tapes can be raised several times with good care. You can find new glue to put up the tapes in the store.
The adhesive can become loose if the wrong care products are used. Therefore, only use care products without silicone, oil or alcohol. Care oil in the lower tips can be used if there is enough distance to the joint. You can find more detailed information in our care instructions.
Yes, thanks to our almost invisible joints can be made braid.
Yes, but please only with special extension brushes.
Link to Klarna customer service.
Since our extensions are for fine hair, we offer the invisible tapes in Single Drawn quality. Due to the Single Drawn quality, the tapes fit perfectly to the natural hair. A Double Drawn quality is not optimal for fine hair, especially since with woven tapes only a certain number of hairs can be firmly woven in, so that they hold tightly in the tape band.
(Single Drawn = Natural Tips / Double Drawn = Full Tips).
(Single Drawn = Natural Tips / Double Drawn = Full Tips).
In principle, we always recommend the professional training at the hairdresser, because he has the necessary technical competence and ability and can also additionally adjust the tapes with a cut. (It is not for nothing a profession with 3 years of apprenticeship including further training for the incorporation of extensions). However, there are also many female customers who insert the hair themselves, so in principle, the incorporation of the hair at home / themselves is also possible.
The tapes should be put back up after 6-10 weeks (depending on the thickness of the natural hair).
Shipping & Return
Delivery of the goods in the domestic market (Germany) within 1-3 days
Delivery of the goods in the EU within 2-5 days
Delivery of the goods in the EU within 2-5 days
The costs for the return are to be borne by the customer.
Please allow up to 5 business days for your package to reach us. You can see whether your return has been received by us by looking at your tracking number. The processing can take up to 14 days. When it is processed, you will receive an email.
After processing the return, you will receive a refund via the same payment method from which you paid. Once we have processed the payment, you will receive a confirmation email.
Please register your return via your customer account. Alternatively, you can also send us an email to info@la-ive.de with the exact items. We will then inform you of the return address.
The return can be dropped off at a post office near you. Please send the goods by package (insured including tracking number).
You can return your order to us within 14 days from the date of invoice.
Currently we do not offer an exchange service. Please place a new order and return the other item to us.
Since digital products are non-physical goods, there is no right of withdrawal according to Section 356 Paragraph 5 of the German Civil Code (BGB).
