Terms of service

General Terms and Conditions

1. scope of application

For all orders via our online store by consumers and entrepreneurs, the following terms and conditions apply.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

The following shall apply to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. contracting party, conclusion of contract

The sales contract comes off with LA' Ive GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

The order process consists of the following steps:

1) Selection of the desired goods

2) Confirmation by clicking the buttons "Buy now

3) Checking the information in the shopping cart

4) Pressing the "checkout" button

5) Login to the Internet store after registration and entering the login data (e-mail address and password).

6) Checking or correction of the data entered.

7) Binding sending of the order by clicking the button "order with costs" or "buy".

Before the binding submission of the order, the consumer can, after checking his details, return to the Internet page on which the customer's details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the "Back" button contained in the Internet browser used by him. We confirm the receipt of the order immediately by an automatically generated e-mail ("order confirmation"). With this we accept your offer.

3. contract language, contract text storage

The language available for the conclusion of the contract is German.

We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. delivery conditions

In addition to the stated product prices, shipping costs will be added. You can find out more about the shipping costs in the offers. If the delivery is made to a non-EU country, further customs duties, taxes or fees may be payable by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is recommended to ask the customs or tax authorities for details before placing the order.

We deliver only in the dispatch way. A self-collection of the goods is unfortunately not possible.

5. payment

In our store, you can basically use the following payment methods:

Credit card

With the submission of the order, you provide your credit card information. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal

During the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After submitting the order in the store, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Immediately by klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Giropay

After submitting the order, you will be redirected to the website of your bank. In order to pay the invoice amount via Giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction to us. You will receive further instructions during the order process. The payment transaction will be carried out immediately afterwards and your account will be debited.

6. right of revocation

Consumers have the statutory right of withdrawal as described in the cancellation policy.

In addition, for deliveries, in the event of cancellation or refusal of acceptance, the consumer is responsible for the initial shipping costs, the direct costs of return shipping, and any additional costs (in particular, customs duties, import fees, and return transport costs), and these costs may be deducted from the refund amount.

Businesses as defined in Section 14 of the German Civil Code (BGB) are not granted a voluntary right of withdrawal.

7. reservation of proprietary rights

The goods remain our property until full payment.
For entrepreneurs, the following shall apply in addition: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

8. transport damages

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects as soon as possible to the delivery company and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

9 Warranty and guarantees

If the delivered item is defective, we provide warranty to entrepreneurs initially at our discretion by remedying the defect (rectification) or by delivering a defect-free item (replacement). All goods from our store are subject to the statutory warranty rights.

The supplier is liable for material defects in accordance with the applicable statutory provisions, in particular § § 434 et seq. BGB. For entrepreneurs, the warranty period for goods delivered by the provider is 12 months.

Voluntary warranty
LA'Ive Hair Extensions offers a voluntary warranty of 3 months from the date of purchase. If the purchased extensions get knotted, the provider will provide a replacement. For this purpose, the customer must return the extensions in full to LA'Ive Hair Extensions. The return of the goods will be done before the delivery of new extensions. The provider reserves the right to refuse a replacement delivery in case of improper handling or wilful damage of the extensions. If the product differs from the original, for example, it was dyed, any warranty will be void. The care instructions and care products of LA'Ive Hair Extensions must be followed and used from the first day of wearing the hair extensions.
Claims for replacement are limited to the extensions only, not to the application and removal of the hair extensions or any other costs that may be associated with the hair extensions, as these services are not related to LA'Ive Hair Extensions.
The guarantee only applies if the LA'Ive Hair Extensions care set is purchased together with the extensions. The care set consists of a shampoo, hair treatment, 2-phase spray treatment and an argan oil. The customer agrees to use only the care series of LA'Ive Hair Extensions. Use of third-party care products will void the warranty. If a certain product is indispensable for the customer, e.g. for health reasons, this must be agreed with LA'Ive Hair Extensions. An exception is possible, but must be confirmed by LA'Ive Hair Extensions in writing or by e-mail.
Claims for replacement will only be accepted if the extensions are unusable and unwearable. Normal wear and tear in the form of color fading, dryness, split ends, hair breakage and loss of some hair from the joints are excluded from the warranty. A guarantee on the glue, which is on the joint, is also given if only our products have been used. Any warranty claims due to allergies to foreign hair and joints are excluded. The customer is obliged to inform the LA'Ive Hair Extensions customer service about incompatible substances before the purchase. The guarantee does not affect the consumer's warranty rights.

10. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
- in case of injury to life, body or health
- in case of intentional or grossly negligent breach of duty
- in the case of warranty promises, insofar as agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

11. dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. final provisions

If you are an entrepreneur, then German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

13. Purchasing digital products via our platform

1. Conclusion of contract
By purchasing a digital product on our platform, a contract is concluded between you and us. The contract only covers the specific digital product(s) that you have purchased.

2. Description of digital products
We strive to describe the digital products on our platform as accurately and comprehensively as possible. Nevertheless, we cannot guarantee the accuracy or completeness of the product descriptions.

3. Prices and payment terms
The prices for our digital products are displayed on our platform and are in the applicable currency, including VAT. Payment is made using the payment methods specified on our platform.

4. Delivery and access to the digital products
After completing the purchase, you will receive access to the digital products via the platforms we provide or via download. Access to the digital products usually occurs immediately after receipt of payment. However, we are not responsible for any technical problems or delays beyond our control.

5. Right of withdrawal
Since digital products are non-physical goods, there is no right of withdrawal according to Section 356 Paragraph 5 of the German Civil Code (BGB).

6. Disclaimer
We assume no liability for damages resulting from the use or non-availability of our digital products, unless they are due to intent or gross negligence on our part.

7. Intellectual Property
All rights to the Digital Products, including copyright and other intellectual property rights, remain with us or our licensors. The use of the digital products is exclusively for personal use and is not transferable.

8. Changes to the Terms and Conditions
We reserve the right to change these terms and conditions at any time. Changes will be effective as soon as they are posted on our Platform. For purchases that have already been made, the terms and conditions valid at the time of purchase apply.


AGB created with the Trusted Shops legal text in cooperation with FÖHLISCH lawyers.