Choosing the right hair is a matter of trust, and we want you to feel confident when purchasing LA' Ive Hair Extensions because we are convinced of the quality of our hair. Therefore, we offer a 3-month warranty on our human hair extensions, provided that exclusively our care products are used. P.S. You will love the products, as they live up to their name "Silky Shine" and smell incredibly good. Please also refer to our T&Cs (9)

1. Voluntary warranty: LA’ Ive Hair Extensions offers a voluntary warranty of 3 months from the date of purchase. Should the purchased extensions become matted, the provider will offer a replacement. To do so, the customer must return the extensions in full to LA’ Ive Hair Extensions. The return of the goods must take place before the delivery of new extensions. The provider reserves the right to refuse a replacement delivery in the event of improper handling or willful damage to the extensions. If the product deviates from the original, for example, if it has been dyed, any warranty is void. The care instructions and care products from LA’ Ive Hair Extensions must be followed and used from the first day the hair extensions are worn.
   Claims for replacement are limited solely to the extensions, not to the application and removal of the hair extensions or other costs that may be associated with the hair extensions, as these services are not connected to LA’ Ive Hair Extensions.
2. The warranty only applies if the care series from LA’ Ive Hair Extensions was purchased together with the extensions. The care set consists of a shampoo, hair treatment, 2-phase leave-in spray, and an argan oil. The customer agrees to use exclusively the care series from LA’ Ive Hair Extensions. The warranty is void if third-party care products are used. If a specific product is indispensable for the customer, e.g., for health reasons, this must be coordinated with LA’ Ive Hair Extensions. An exception is possible but must be confirmed by LA’ Ive Hair Extensions in writing or via email. Replacement claims only exist if the extensions are unusable and unwearable. Normal wear and tear in the form of color fading, dryness, split ends, hair breakage, and the loss of a few hairs from the bondings are excluded from the warranty. A warranty for the adhesive located on the bonding is also provided if only our products are used. Any warranty claims due to allergies to the hair or bonding materials are excluded. Before purchasing, the customer agrees to inform themselves about incompatible substances by contacting LA’ Ive Hair Extensions customer service. The warranty does not affect the consumer's statutory warranty rights.