Warranty

3 months warranty

Choosing the right hair is a matter of trust and we would like to give you a good feeling when buying LA' Ive Hair Extensions, because we are convinced of our hair quality.
That's why we offer 3 months warranty on our human hair extensions if only our care products are used.
Ps. You will love the products, as they live up to their name "Silk Shine" and smell incredibly good.

1. Voluntary guarantee
   LA'Ive Hair Extensions offers a voluntary warranty of 3 months from the date of purchase. If the purchased extensions get knotted, the provider will provide a replacement. For this, the customer must return the extensions in full to LA'Ive Hair Extensions. The return of the goods will be done before the delivery of new extensions. The provider reserves the right to refuse a replacement delivery in case of improper handling or wilful damage of the extensions. If the product differs from the original, for example, it was dyed, any warranty will be void. The care instructions and care products of LA'Ive Hair Extensions must be followed and used from the first day of wearing the hair extensions.
   Claims for compensation are limited to the extensions only, not to the application and removal of the hair extensions or any other costs that may be related to the hair extensions, as these services are not related to LA'Ive Hair Extensions.                                                                                                                  
2. The guarantee only applies if the LA'Ive Hair Extensions care series was purchased together with the extensions. The care set consists of a shampoo, hair treatment, 2-phase spray treatment and an argan oil. The customer agrees to use only the care series of LA'Ive Hair Extensions. Use of third-party care products will void the warranty. If a certain product is indispensable for the customer, e.g. for health reasons, this must be agreed with LA'Ive Hair Extensions. An exception is possible, but must be confirmed by LA'Ive Hair Extensions in writing or by e-mail.
   Claims for replacement will only be accepted if the extensions are unusable and unwearable. Normal wear and tear in the form of color fading, dryness, split ends, hair breakage and loss of some hair from the joints are excluded from the warranty. A warranty on the glue that is on the joint is also provided if only our products have been used. Any warranty claims due to allergies to foreign hair and joints are excluded. The customer is obliged to inform the LA'Ive Hair Extensions customer service about incompatible substances before the purchase. The warranty does not affect the warranty rights of the consumer.